Frequently Asked Questions (FAQ)


What are the shipping costs?

  • Answer: The shipping cost is 73 NOK, and we offer free shipping on orders over 599 NOK.

How long does it take to get the goods delivered?

  • Answer: Delivery time depends on the shipping method you choose, and we usually deliver within 3-7 business days. Please note that weekends and holidays may affect delivery time.

How can I return a product?

  • Answer: To return a product, please contact us at kontakt@nailybyariana.no within 14 days of receipt. The item must be unopened and in its original packaging. More information can be found on our “Returns and Exchanges” page. 

How can I track my order?

  • Answer: You will receive a tracking number via email once your order has shipped. Use this number to track your package on the shipping company's website.

Is it safe to shop with you?

  • Answer: Yes, we use encryption technology to ensure that your payment information and personal data are protected. We have a strict privacy policy in place.

Can I change or cancel my order?

  • Answer: If you wish to change or cancel your order, please contact us as soon as possible. We cannot guarantee that changes can be made after the order has been processed.

What payment methods do you accept?

  • Answer: We accept payment via Vipps and Klarna, as well as credit and debit cards (Visa and MasterCard) for secure payment solutions.

How can I contact customer service?

Are their products genuine?

  • Answer: Yes, all our products are 100% genuine and are sold directly by us. We do not sell products from external suppliers. You can also pick up the products directly from our warehouse if you wish.